Privacy Policy

Introduction

At SparkPoint Princeton Pool Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and what choices you have regarding your information. By using our services or providing us with your information, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a service, or contact us. This may include your name, address, phone number, email address, and payment information. We also collect information about your pool and property that is necessary to provide our services, such as pool size, equipment details, and any special instructions or access codes.

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and pages you visit. This information helps us improve our website and understand how visitors use it.

How We Use Your Information

We use the information we collect to provide and improve our pool cleaning services. This includes scheduling appointments, communicating with you about your service, processing payments, and maintaining records of the work we perform. We may also use your information to send you service reminders, important updates, or promotional offers, but you can opt out of marketing communications at any time.

Your contact information allows us to respond to your inquiries, provide customer support, and follow up on service requests. We may use aggregated, non-identifying information for business analysis and to understand trends in pool care needs in our service area.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with service providers who help us operate our business, such as payment processors, scheduling software providers, or accounting services. These providers are required to protect your information and use it only for the purposes we specify.

We may disclose your information if required by law, such as in response to a court order or subpoena, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. In the event of a business transfer such as a merger or acquisition, your information may be transferred to the new owner.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. This includes using secure systems for storing customer data, limiting access to information on a need-to-know basis, and training our staff on privacy best practices. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Payment information is processed through secure, encrypted connections using industry-standard payment gateways. We do not store complete credit card numbers on our systems.

Your Rights and Choices

You have the right to access, correct, or delete your personal information at any time. If you would like to review or update the information we have on file, or if you want to opt out of marketing communications, please contact us. You can also request that we stop using your information for certain purposes, subject to any legal or contractual obligations we may have.

If you use our website, you can control cookies and tracking technologies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information as soon as possible.

Retention of Information

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. This typically means keeping your information for the duration of our business relationship and for a reasonable period afterward to address any questions or issues that may arise. We may also retain certain information as required by law or for legitimate business purposes such as record keeping and dispute resolution.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the bottom of this page. If we make significant changes, we may notify you by email or through a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at (469) 306-9825 or email us at hi@princetonpoolcare.com. You can also visit our contact page for more ways to reach us.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to request deletion of your information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, please contact us using the information provided above.